Privacy Policy

The Company Kambo Furniture LTD, EIK: 126095775, Based in Bulgaria, bul. Saedinenie 106, Haskovo (hereinafter “Kambo” or “we”), the administrator of kambo.bg website declares that all personal data (hereinafter “data”) is considered strictly confidential and is treated in accordance with the applicable legal provisions in the field of personal data protection.

The security of your personal data is a priority for us. Therefore, we pay due attention to personal data and its protection. In this Privacy Policy (hereinafter the “Policy”), you will find information about what personal information we collect about you, under what legal title we process it, what purposes we use it for, how long we store it for, and to whom we may transfer it. In the Policy, we will also inform you about your rights in connection with the processing of your personal data.

 

1.What personal data do we process?

If you use the services of our website, we process various types of data about you.

  • 1.1. If you have subscribed to newsletters

You can receive newsletters from us regarding new products and promotions. You can always unsubscribe from these newsletters via the “unsubscribe” link in the footer of each email containing such messages.

You can receive newsletters on Facebook or via Messenger. This processing is governed by the privacy policy of the given social network. You can also always opt-out of receiving newsletters through these channels.

If you have subscribed to such newsletters, we process the following data:

  1. identification data, in particular first and family name;
  2. contact details, thanks to which we can communicate with you, specifically your email address and/or telephone number;
  3. demographic data derived from your settings and behavior on the website, which include preferred language.
  • 1.2. If you visit our website or create content there

When you visit our website, we collect various types of information about you during your visits, such as your IP address, browser settings, preferred language, and websites visited, including the time of the visit. We also monitor your movements on the website, i.e. which links you click on so that we can customize the displayed content and offer you products and content that you will appreciate.

When you visit our website, we store and subsequently read cookies in the Internet browser and device you use; we address cookies in a separate chapter of this Policy.

However, in addition to cookies, we also process information about your behavior on the website, your IP address, and data provided by your browser, specifically the resolution, the operating system of your device, including its version, and language settings.

We can also connect you to social networks, including automatically logging in to your account on the given social network. For that connection, we use what are called social plugins on our website, specifically in connection with blog posts, namely sharing buttons, with which you can share the relevant content on your profile. Once connected, you may see personalized offers and targeted ads linking to our website on social networks and other websites.

We allow you to be active on our website and create content such as reviews of products that identify their benefits and comments on our blog posts. You do not need a customer account to create such content. These posts may include the first name and surname you entered in the form. You are responsible for the content and activity posted on our website, so we urge you not to share personal information that you do not wish to be publicly available publicly through the content.

Our website may contain links to other websites that we believe are sensible and could contain useful information. We would therefore like to note that such websites may be owned and operated by other companies and organizations that process data in accordance with their own privacy policies. Our company has no control over that processing and is not responsible for any information, materials, products, or services contained on or accessible through those websites.

  • 1.3. If you contact us on the customer line or social networks

If you decide to contact our customer support via telephone or email, we mainly process records of telephone calls that are monitored, as well as records of email communication.

If you contact us regarding your request via our website or profile on selected social networks, the processing of your personal data is governed exclusively by the privacy policy of the company that operates the given social network.

 

2.For what purpose do we process personal data?

  • 2.1. Marketing offers

We send you commercial communications regarding new products and promotions. You can always unsubscribe from these messages via the “unsubscribe” link in the footer of each email containing these messages. You can also receive commercial messages on Facebook or via Messenger. This processing is governed by the privacy policy of the given social network. If you unsubscribe from commercial communications, we will no longer use your electronic contact details for this purpose.

  • 2.2. Customizing and creating content, ensuring better website traffic

We want to customize the content and recommend goods you are interested in. For this reason, we use the personal data we collect to personalize the content and offers on our website. The marketing offers you see may be selected on the basis of additional information we have obtained about you over time on the basis of contact and demographic information and favorites, as well as other information related to the use of our website. However, we do not perform fully automated processing that would have legal effects for you.

We process information about your behavior on our website, which allows us to obtain information on the basis of which we can constantly improve our website for you to make it as user-friendly as possible. We may also process your personal data to generate various statistics, such as tracking traffic or measuring the effectiveness of advertising, as well as to test new functionalities of our website. Information about your behavior on the website is important, among other things, for any prevention of attacks on our website.

You can also create certain content on our website. If you decide to write a review of the products, we will process your personal data in order to process and display that review. If you join the discussion of our blog articles and leave us a comment, we will process your personal data in order to process and display that comment.

  • 2.3. Customer support and communication

We are constantly striving to improve the services provided by our customer service, and in order to be able to respond to your requests as quickly as possible and provide that service, we need your personal data to successfully process your requests. If you contact us by phone, we will record your call with us after prior notice so that we can continue to improve our services.

We also use the personal data we have collected for the purpose of communication with you and its individual adaptation. For example, we may contact you by phone, email, or otherwise to inform you of the current status of your request, or complaint, or to obtain additional information from you.

  • 2.4. Satisfaction assessment on rating portals

You may also receive a request for product rating through a selected rating portal. In that case, the purpose of processing is to determine your satisfaction.

  • 2.5. Improving services

We use your personal data to continuously improve our services and systems, including the addition of new functionalities. We also process personal data in order to make informed decisions using comprehensive analyses and business intelligence, based on our legitimate interest that stems from the freedom of business and the need to improve the services we provide in order to succeed among the competition. However, in order to ensure sufficient protection of your rights and interests, we use personal data which is as anonymous as possible for this purpose.

  • 2.6.Protection, security and dispute resolution

We may also process your personal data to ensure the protection and security of our customers and systems, to exercise our rights and make legal claims, to detect and prevent fraud, to resolve disputes, or to enforce our agreements. We may also process personal data for the purposes of any audits carried out by public authorities.

 

3. On what legal bases do we process personal data?

We process personal data to a different extents and for different purposes, as detailed in Articles 1 and 2 above:

a) without your consent, on the basis of the performance of an agreement, the fulfillment of a legal obligation or our legitimate interests;
b) Based on your consent

The types of processing that we may perform without your consent depend on the intended purpose of the processing and also the position in which you act towards us – whether you are just a visitor to our website or buy from us. However, your personal data may also be processed if you are the addressee of goods or services that are ordered, if you communicate with us or if you visit our website.

  • 3.1. Fulfilment of legal obligations

We must also fulfill certain obligations set out in the applicable legislation. If we process your personal data on the basis of the fulfillment of those obligations, we do not need to obtain your consent for such processing. On this legal basis, we specifically process your identification data and contact details. The specific data we process in this case is set out in Article 1(1).

  • 3.2. Consent

For the purpose of sending commercial communications via email, we may process your personal data with your consent. You can revoke your consent at any time and unsubscribe from commercial communications. The specific data we process in this case is set out in Article 1(1).

We ask for your consent even if you plan to publish a product review or post a comment on the blog. In these cases, it is, of course, also possible to revoke the consent at any time. The specific data we process in this case is set out in Article 1(1).

  • 3.3. Legitimate interest

We also process your personal data on the basis of legitimate interest, so that we can improve and adapt the services provided, and promote the products and services offered more effectively. This is, in particular, the data referred to in Article 1(1).

On the basis of a legitimate interest consisting of direct marketing, we may also send you commercial communications regarding new products. However, this is only on condition that you do not object to such processing. The specific data we process in this case is set out in Article 1(1).

Our legitimate interest also includes the protection of legal claims, internal records, and checking the proper provision of our services. In this case, we process all categories of personal data listed in Article 1.

Our legitimate interest also includes sending requests for product rating through a selected rating portal or evaluation of consumer competitions organized by us. The specific data we process in this case is set out in Article 1(1).

 

4.To whom do we transfer personal data?

In most cases, we process your personal data for our own purposes as a controller, which means that we determine the above-mentioned purposes for the collection of your personal data, the means of processing, and the proper execution.

We transfer your personal data to our partners only if it is necessary within the performance of our website, on the basis of legitimate interest, or if you have given your consent to the transfer in advance.

We also transfer your personal data to our processors, who, of course, comply with the statutory conditions for personal data protection. These processors process personal data according to our instructions and your rights are not affected by this processing. With your consent, we may also transfer your personal data to social networks or marketing tool operators to display targeted advertising on other websites.

    4.1. Categories of recipients

We may transfer your personal data to the following entities:

  • companies and processors responsible for the performance of internal processes and procedures;
  • suppliers of goods or service centers in connection with a complaint related to goods or services ordered by you;
  • partners who distribute commercial communications, who are bound by a duty of confidentiality and may not use your personal data for any other purpose;
  • operators of marketing tools who help us personalise offers and content;
  • social networks if you communicate with us through them or share content with us through social plugins;
  • providers of tools for customer service communication with you or external call centres;
  • partners conducting customer satisfaction surveys;
  • technology vendors and cloud service providers;
  • legal or financial representatives or courts for the purpose of the processing of tax documents, recovery of debts, or for other reasons ensuing from the fulfillment of our statutory obligations;
  • public authorities in the case of enforcement of our rights (e.g. the police).

If third parties use your personal data in the course of their own legitimate interests, we are not responsible for such processing. Such possible processing is governed exclusively by the privacy policies of the relevant companies and persons.

  • 4.2. Data transfers outside the EU

When transferring your personal data to our processors, in some cases we may also transfer personal data to third countries that are not part of the European Union and that do not ensure an adequate level of personal data protection. However, such transfer will only be performed by us if our processor undertakes to comply with the standard contractual clauses issued by the European Commission, which are available here.

 

5. For how long do we process personal data and how is it secured?

  • 5.1. Duration of processing

If you give us consent to the sending of commercial communications, this consent is valid for a period of four years or until revoked. The consent given by sending your review of goods is valid for six years or until revoked. If you create content within our blog posts, the consent given by submitting your comment to such a post is valid for two years or until revoked. If you decide to participate in another event organized by us and give us your consent, we process your personal data for a period of one year or until the consent is revoked.

In other cases, the duration of the processing of your personal data ensues from the purpose of processing or is determined by binding legal regulations in the field of personal data protection. Your personal data is automatically erased after the set processing periods expire.

  • 5.2. Security

The personal data we have collected about you and which we process is transmitted to us in an already encrypted form, using the SSL (secure socket layer) encryption system for this transmission. This system ensures that your personal data is safe when your browser communicates with our server. We secure our website and other systems with which we work with appropriate technical and organizational measures against the loss and destruction of your personal data, against the access of unauthorized persons to your personal data, and against the modification or dissemination of your data.

We are continuously improving this security, and we also require our processors to prove the compliance of the systems they use with the GDPR.

 

6. How do we use cookies?

We also use cookies so that our website can function properly, and so that our offer is relevant, interesting, and user-friendly for you. In order to use cookies, the Internet browser you use needs to support them. Our website works without cookies but to a very limited extent and with the inability to use some basic functions.

Cookies are a standard tool for storing information regarding the use of websites.

Cookies are small text files that are created automatically when you visit each website and that are stored within the browser you use on your computer, smartphone, or another device. Thanks to some cookies, we can link your activities on our website until you close the browser. These cookies are automatically deleted when the browser window is closed.

However, other cookies remain in your browser or device for a set period of time and are reactivated each time you visit our website. In addition to cookies, we also use what are called tracking pixels, which are small images invisible to the average user that are based on a similar principle to cookies. The time for which cookies are left in your browser or device depends on the settings of the cookies themselves and also on the settings of your browser. We store data obtained from cookies for a maximum of one year.

  • 6.1. What cookies do we use?

The cookies that we use on our website can be divided into two basic types:

  • short-term, called “session cookies”, which are deleted immediately after the end of a visit to our website;
  • long-term, called “persistent cookies”, which remain in your browser or device for a certain period of time or until you delete them manually.

Cookies can also be divided according to their functionality into:

  • essential, which are technical and functional cookies that are important for the basic functionality of the website;
  • analytical, which help us increase the user comfort of our website by understanding how users use it. They also allow us to analyze the performance of different sales channels;
  • remarketing, which we use to personalize the content of ads and their correct targeting.

In practice, we use the above cookies, for example, for:

  • making the best possible adaptation of our website to your requirements, thanks to the monitoring of traffic, your movements on the website, and the functions you use;
  • finding out what ads you view so that we do not show you ads for goods in which you are not interested in the future.

Some cookies, including their content, may collect information that may subsequently be used by third parties and which, for example, directly supports our advertising activities (called “third-party cookies”). For example, information about the products viewed on our website may be displayed by an advertising agency as part of the display and customization of advertising banners on the websites you view. However, these cookies are anonymized for third parties and you cannot be identified according to this data.

  • 6.2. How can you restrict cookies?

The setting of the use of cookies is part of the Internet browser you use; most browsers automatically accept cookies by default. Cookies can be completely blocked by your browser or restricted to the types you select. However, this will also limit the operation of our website and you will not be able to use the functions we offer in full.

Alternatively, you can also use the anonymous browser mode, which does not completely prevent the use of cookies but anonymizes them better and does not store the history of websites you have visited.

Information on the options for setting preferences for cookies can be found at the links below or in other documentation of Internet browsers:

An effective tool for managing cookies is also available on the website https://www.youronlinechoices.com/uk/.

 

7. What are your rights and how can you exercise them?

Just as we have our rights and obligations when processing your personal data, you also have certain rights that you can exercise. These rights include:

  • 7.1. Right of access

You have the right to request free information about the processing of your personal data - what data we process about you, for what purpose and for how long, where we collect your data, and to whom we transfer it. As part of the right of access, you can also ask us to send you a structured, machine-readable format of the processed data. We will be happy to generate a copy for you after proper verification of your identity; just send your request to the email address info@kambo.bg.

  • 7.2. Right of rectification

If you find that the processed personal data is incorrect or incomplete, you have the right to request its rectification. We will be happy to correct or supplement your data without undue delay. Just send your request to the email address info@kambo.bg.

  • 7.3. Right of erasure

In some cases, you can exercise the right to the erasure of the personal data about you that we process. We will erase or anonymize your personal data without undue delay. However, this does not apply to the personal data that we need to fulfill our statutory obligations and the retention of which is required by law or for the protection of our legitimate interests. Personal data will also be destroyed if it is no longer needed for the specified purpose or if the storage of your personal data is inadmissible for other reasons stipulated by law. You can request us to erase your personal data via the email address info@kambo.bg.

  • 7.4. Right to restrict processing

In some cases, you may also exercise the right to restrict the processing of personal data that we process about you. You may request that the personal data indicated by you is not subject to further processing for a limited period of time. You can ask us to restrict the processing of personal data via the email address info@kambo.bg.

  • 7.5. Right to portability

You have the right to obtain from us all personal data provided by you, which we process on the basis of your consent. We will provide you with that personal data in a structured and machine-readable format. We will be happy to generate data for you in this format; just send your request to the email address info@kambo.bg.

  • 7.6. Right to object to processing

You have the right to object to the processing of personal data that takes place on the basis of our legitimate interest. If it is processed for marketing purposes, we will stop processing the personal data without undue delay. However, in other cases, we will do so on the basis of a reassessment of our legitimate interests and your rights and reasons. You can object to the processing by sending a request to the email address info@kambo.bg.

  • 7.7. Right to lodge a complaint

The exercise of the rights and procedures set out above in no way restricts your right to lodge a complaint with the competent supervisory authority. You may exercise this right, in particular, if you believe that we process your personal data without authorization or in violation of generally binding legal regulations. The entity for handling customer complaints is the Commission for Personal Data Protection, with its registered office at Sofia, 2 Prof. Tsvetan Lazarov Blvd.

 

8. Contact us

If you have any questions, comments, or requests regarding this Policy and the processing of your personal data, you can contact us via the email address info@kambo.bg at any time. Your request will be processed without undue delay, within 30 days at the latest. In exceptional cases, especially given the complexity of your request, we may extend this time limit by an additional two months. However, we will inform you of any such possible extension and its justification.

Alternatively, you can contact us at the address or customer line listed in the footer of this Policy.

Contact details Kambo Furniture LTD

bul. Saedinenie 106,

Haskovo,

Bulgaria

Customer service: +359 88 650 3305 or info@kambo.bg

 

9. Effective date

This Privacy Policy is valid and effective from 24. 11. 2022.